Need to contact Virgin Media Customer Services?. All devices would need to be re-connected to the WiFi. on 01-02-2023 14:12. For more tips on how to keep your kids safe online, visit Internet Matters. For fraudulent e-mails, forward to phishing@virginmedia. The Virgin Media blocking method. Options. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Joining in. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Manage Your Account. Usually, malware is installed accidentally. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Virgin Media. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. . Options. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. VPN operates fine for use with : Virus Safe : Enabled. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. 0 you will need to use 192. Just bear in mind this would reset everything. It is still shown as enabled on the WebSafe website, and Virgin Support. Thanks for confirming your details via private message . Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. Also check the. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. resolved IP Address is 185. View Apps > Web Safe > manage your Web Safe settings - takes. Lee_R. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. Childsafe off but still blocking sites. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. have tried this page, but that also is stuck. e. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. 4. Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. This video is about how to use any website that has been blocked by Virgin Media. This means that when a mobile is connected over your home Wi-Fi, your. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. These are two settings – Virus Safe and Child Safe. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. We are able to update this setting for you manually too, we just need to confirm a few account details. opens perfectly in both Firefox and in Edge. 8. Discover the web for yourself. Community Natter. QuickStart, set up and connections. resolved IP Address is 185. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. BTW is there a reason why you are access the old site page for Web Safe?. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. The appearance of Web Safe has changed slightly in the last few days. . Welcome to the community and thanks for taking the time to post your issue on the forums. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Go to Settings > General, then tap Software Update. 1. Child safe not working. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV. These are both DNS content filters that adjust the behaviour of the VM default DNS. 222. See where this Helpful Answer was posted. I. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Options. 168. All seem okay. Follow these easy steps: 1. Tap Install Now. 168. 222 and 208. SpeedMy Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google OneOptions. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Parental Controls and select the setting to “off” to disable parental controls. Like a lot of people here it seems. not the VM Hub. ' The child safe settings are on and correctly configured. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. 0 Kudos. Learn how you can change Web Safe settings to turn Child Safe off. 0 Kudos Reply. 4. I've been running the Virgin hub for a couple of years in modem mode without an issue with WebSafe. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. on 06-07-2023 14:58 I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing. Tap Install Now. ExpressVPN. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". There's no firewall settings that I can see, and one time I got to see a page saying. Below we try a DNS lookup first with the Virgin Media DNS and then via Google Public DNS, both fail. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. Move message to Spam folder (default) Flag a message as. 0 that contains your default network information. In response to Graham_A. Joining in. org. com. Settings. 8. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Bypass Child Safe & Virus Safe. Changing network settings to use any Public DNS should re-gain full access for the device. What is the website,. For best. Reply. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. I am trying to turn on the web safe settings but it's not working. More about Web Safe. Click: Web Safe. nslookup protonvpn. org. Self Care VideosThere are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereIn this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. 8. 1. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Phone. If you see two software update options available, choose the one you want to install. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. 168. Switch on Child Safe. My Virgin Media, making managing your account easier with all your information in one place. laptop. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. . 140 and not, the expected, 81. Connect to the router with a LAN cable. We would like to show you a description here but the site won’t allow us. saved changes reverting without obvious cause. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. 8. 0. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. e. Browse Virgin Media Virgin Media Community. VPN Apps for all devices and unlimited simultaneous connections. My Virgin Media App. A quick look at this handy picture should help you find the best location. virgin fibre web safe 0 Virgin Media takes online safety seriously. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. AFAIK Web Safe setting cannot be configured through Hub. nslookup protonvpn. Working for me on a VM connection (both with VM's DNS and OpenDNS). 123. Changing network settings to use any Public DNS should re-gain full access for the device. . 168. Hello, I am having this problem too. Breaking down some broadband barriers 8. Find out more here. Sign in to My Virgin Media a. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018 Virgin Mobile SIM swap - Unlocking code tips in Self Care Videos 12-12-2017 Virgin Mobile SIM swap - Backing up your contacts in Self Care Videos 12-12-2017Turn your TV on and get connected. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. on 27-08-2023 09:39. Virgin Phone Switchover. 123,8. Account - Cable. com). Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. 159. Virgin Mobile. Following the above link still takes me to the new GUI. This is a fast and very easy trick that can work even if you're not a Virgi. " Still does not appear to work!Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. We recommend keeping Virus Safe on. Navigate to the My Apps tab and select Web Safe from the menu. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. 222. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. 255. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. Go to 192. Apply the Public DNS to the computer / device / your own Router i. Options. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. 168. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Tried every browser, device, incognito mode etc. In summary, my ISPs (Virgin Media) Web Safe Settings were on, and this resulted in some issue with connecting to github (ping GitHub. The system here now seem to have gone to the old interface where "switches" seem to work BUT attempt to block things as simple as YT give, repeatedly, after long-ish wait, "Sorry We can't update your Web Safe settings at the moment. If your websafe option is off, then the toggle will be greyed out. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Breaking down some broadband barriers 8. Discover the web for yourself. 222 and 208. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Open a new account or log in to your virgin Media account using your email address and password. I know for a fact there is a problem with the provider and not my laptop. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Click here to view more details on content filters from Virgin Media’s Web Safe. Virgin Media. I keep getting the message seen in the attached picture. Likewise, changing your device’s DNS settings to Google or Cloudflare may also solve Virgin Media connection issues in the UK. 0 you will need to use 192. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. 0 Kudos. on 06-05-2023 22:30. uk Server: cache1. Clear searchWeb safe provides ultimate protection when using the internet. Bypass Child Safe & Virus Safe. See where this Helpful Answer was posted. Take us with you in four easy steps. It’ll automatically detect and remove viruses, malware, ransomware and spyware. How to Switch Off Virgin Media’s Web Safe and make Unblockr accessible via the ISP Follow the steps below to. Virgin Media; My Virgin Media; Shop; Help;. In response to lotharmat. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Changes to our Acceptable Use Policy for Virgin Media Mail. These are two settings — Virus Safe and Child Safe. 162. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Apply the Public DNS to the computer / device / your own Router i. If you changed the computer's network settings to use any Public DNS does that re-gain access. 8. 168. Stream from Virgin Media. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Any website unsuitable for children is blocked by default. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. I can access via my phone, so not really a problem. Select the correct HDMI input for your box. If your site is blocked by a majority of ISPs, it may be that there is a. 123. Reply. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Virgin Media; My Virgin Media; Shop;. IP address 192. I tried to check the AS name as advised on the forum , here is what I found. 1. 1. 220. Unbelievably the virgin media instructions for switching on web safe don’t work - how do I switch on web safe? Unable to manage web safe settings- just get a page selling another service- funny that!. Web Safe is not automatically turned on for customers who joined before this date. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Hi 20220328, Thanks for your post and welcome to the forums. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. virginmedia. Joining in. --. Chatter and natter. Stream from Virgin Media. May just be a. 9. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. 8. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. on 09-09-2023 11:35. If, however, you're still experiencing the problem, please pop back to us. Back up your device using iCloud or your computer. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. 1. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. 220. If your websafe option is off, then the toggle will be greyed out. on 18-10-2022 19:33. VPNs we tested to unblock various forbidden resources. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. We give all our customers a complete, market leading security package called Virgin Media Security, free of charge. com and we’ll look into them. Add a new username and password. The Gamer Lounge. I did try to access a restricted site over the WIFI and. Try computers with Cisco’s OpenDNS using 208. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Contact the site operator for further help. 0 Kudos Reply. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Toggle the button next to Child Safe option to turn it Off. Business, Economics, and Finance. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Every computer on the internet must have a unique. 0 Replies 552 Views 0. 15-02-2023 21:11 - edited 15-02-2023 21:15. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Parental controls block websites and applications that you think are unsuitable for your child. net Address: 194. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Please try again later. Access your bills, diagnose faults and manage your package. Our protection software can be installed on your mobile devices too,. 9. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. VirginMedia. It's great having you on board with us in the Community. Open Advanced settings. When prompted, enter the settings. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. Options. 0 Kudos. com. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setYour online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Sign in to My Virgin Media a. Remember that parental control settings are only one part of online safety. OpenDNS provide instructions here :. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. We would like to show you a description here but the site won’t allow us. These are two settings — Virus Safe and Child Safe. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Options. I added it to the 'allowed websites' list, and it's working fine. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. 4. desktop. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. 88K views 5 years ago. Please, check the top right-hand side of our page to find a little white envelope. To check this, go to iOS settings > Local network > ON’. Here is a fun selection of some of the lies that Virgin Media have told us so far: It is your router settings at fault; It is your device settings at fault; It is your browser settings at fault; The websites are all blacklisted; Your IP has been banned from all those websites; It is your family safe settingsI'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. 8. Welcome to the community and thanks for taking the time to post your issue on the forums. by VirginMedia on 20-08-2018 08:52. The iPhone can access recordings, but the 2 iPads cannot. Then click on Manage services. com. Hey Jonno127689, thank you for reaching out and a warm welcome to the community I am sorry you can't change the web safe settings. Click: My Apps. If you changed the computer's network settings to use any Public DNS does that re-gain access. See. It’s easy to turn on. Options. Click the big on/off icon to connect. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 67. Virgin Media Staff. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. We would like to show you a description here but the site won’t allow us. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. Manage Your Account. 4. 1. on 27-07-2022 14:17. Login to the Virgin Media online account in a web browser. Virgin Media; My Virgin Media; Shop;. If you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. and they all return the same result: ⋮. Where you put your Hub can sometimes affect its wireless performance. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Options.